Please reach our service team by email: service@aisnnvibe.com

You can cancel or change your order on our website or you can reach our customer service team for this, please contact us via email: service@aisnnvibe.com

If you find the product defective after open the box, you can ask for a replacement; just send the defective product back to our warehouse, we will send you replacement immediately.

It normally takes 12 working days to receive the package after order is placed.

We normally ship via our exclusive shipping agent; 

We provide one year warranty after the product is purchased.