We want you to enjoy a smooth, stress-free shopping experience with us — from checkout to delivery. Here’s everything you need to know about our shipping:

Free Shipping & Fees

Free shipping on all orders over $49 USD

For orders under $49 USD, we charge a small flat fee of $6.90 USD.

Delivery Time (Estimated)

We ship worldwide — discreetly and securely.

Typical delivery times are:

Region Estimated Delivery Time

United States 7–12 business days

Canada, UK, EU, Australia, Japan, Korea, Singapore 7–15 business days

Other Countries (Asia, Middle East, South America, Africa) 10–25 business days

⏰ Please note: Delivery times can vary a little depending on customs or local postal delays.

Taxes & Duties

Good news — you don’t need to worry about taxes or import fees.

We take care of them for you!

If a tariff happens due to a customer-specific reason (like refusing a parcel or providing a wrong address), the customer may need to cover that part.

Order Tracking

Want to track your package?

Just drop us an email at service@aisnnvibe.com

, and we’ll usually get back to you within 24 hours with your tracking info.

Discreet Packaging

Your privacy matters! All orders are shipped in plain, unmarked cartons — no brand names, no product details. Just a simple box that keeps your secret safe.

Damaged or Defective Items

If something arrives broken or not working properly, don’t worry — we’ve got you covered.

Email us within 7 days of receiving your order with some clear photos or a short video, and we’ll handle it for you.

Please note: we can’t replace items damaged from misuse or intentional damage.

Customs & Delivery Issues

If your package gets delayed or stuck at customs, reach out to us anytime.

We’ll do our best to help sort it out quickly.

Unfortunately, we can’t take responsibility for delays caused by natural disasters or postal service issues beyond our control.